Terms of Service

Please read these Terms of Service ("Terms") carefully before accessing or using the websites or services provided by RankedCEO LLC ("RankedCEO," "we," "us," or "our"), including rankedceo.com, crm.rankedceo.com, and audit.rankedceo.com (collectively, the "Services"). By creating an account, clicking "I agree," or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Services.

If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to that entity.

1. Description of Services

RankedCEO provides a suite of software-as-a-service (SaaS) tools for local businesses and marketing professionals. Our core offerings include:

• CRM Platform — a customer relationship management tool for managing leads, clients, tasks, and communications.
• Website Audit Tool — an automated platform that analyzes websites for SEO performance, page speed, technical issues, and optimization opportunities.
• Website-as-a-Service (WaaS) — a managed website creation and hosting service enabling businesses to launch and maintain professional web presences.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with or without notice, though we will make reasonable efforts to notify subscribers in advance of material changes.

2. Accounts and Registration

2.1 Account Creation

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update that information as necessary. You are responsible for all activity that occurs under your account, and you must notify us immediately at support@twin-wicks.com if you suspect any unauthorized use of your account.

2.2 Account Security

You are responsible for maintaining the confidentiality of your credentials. You must not share your password or allow others to access the Services using your account. RankedCEO is not liable for any loss or damage arising from your failure to maintain the security of your account.

2.3 Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Services. By using the Services, you represent and warrant that you meet these requirements.

3. Subscriptions, Fees, and Payment

3.1 Paid Plans

Certain features of the Services require a paid subscription. Pricing and plan details are available on our website. All fees are stated in U.S. dollars unless otherwise noted. We reserve the right to change our pricing at any time; however, price changes will not apply to your current billing period and we will provide at least 30 days' notice of material fee increases.

3.2 Billing and Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. You authorize us (or our payment processor) to charge your payment method on a recurring basis until you cancel.

3.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the Services until that date. We do not provide refunds for partial billing periods, except as required by applicable law or as expressly stated in a promotional offer.

3.4 Taxes

You are responsible for all applicable taxes associated with your use of the Services, except for taxes based on RankedCEO's net income. Where required by law, we may collect and remit sales tax on your behalf.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable federal, state, local, or international law or regulation.
• Transmit or facilitate the transmission of any unsolicited, unauthorized, or deceptive communications (spam).
• Engage in any conduct that restricts or inhibits any other user from using the Services, or that could damage, disable, overburden, or impair the Services.
• Use any robot, spider, scraper, or other automated means to access the Services without our express written permission.
• Attempt to gain unauthorized access to any portion of the Services or any related systems or networks.
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Use the Services to violate the privacy or data protection rights of third parties.
• Reverse engineer, decompile, or attempt to derive the source code of the Services.

We reserve the right to terminate or suspend your access to the Services immediately, without prior notice, if we believe you have violated any of these restrictions.

5. Intellectual Property

5.1 Our Property

The Services and all related content, features, and functionality — including but not limited to software, text, graphics, logos, icons, images, and the compilation thereof — are owned by RankedCEO LLC or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.

5.2 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include any right to sublicense, resell, or commercially exploit the Services without our express written authorization.

5.3 Your Content

You retain all ownership rights to the content and data you submit to the Services ("Your Content"). By submitting Your Content, you grant RankedCEO a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely as necessary to operate and improve the Services. You represent and warrant that you have all necessary rights to grant this license and that Your Content does not infringe any third-party rights.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Neither party will use the other party's confidential information except to exercise its rights or perform its obligations under these Terms. Each party will take reasonable precautions to protect the confidentiality of the other's information, no less than the precautions it takes to protect its own confidential information.

7. Disclaimers and Limitation of Liability

7.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICES.

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RANKEDCEO LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RANKEDCEO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

7.3 Essential Basis

The limitations and exclusions in this Section 7 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between RankedCEO and you. RankedCEO would not be able to provide the Services on an economically reasonable basis without these limitations.

8. Indemnification

You agree to indemnify, defend, and hold harmless RankedCEO LLC and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Services, Your Content, or your violation of any law or the rights of any third party.

9. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. You may also terminate your account at any time by contacting us at support@twin-wicks.com. Sections of these Terms that by their nature should survive termination will survive, including Sections 5, 7, 8, and 10.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Services will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

10.2 Informal Resolution

Before filing any formal legal action, you agree to first contact us at support@twin-wicks.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

10.3 Arbitration

If the dispute cannot be resolved informally, you and RankedCEO agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), rather than in a court of law, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for actual or threatened infringement of intellectual property rights. The arbitration will be conducted on an individual basis and not as a class action or representative proceeding.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and RankedCEO LLC regarding the Services and supersede all prior agreements and understandings.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of RankedCEO LLC.

11.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of all or substantially all of our assets.

11.5 Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, terrorism, labor disputes, changes in law, or internet service provider failures.

11.6 Updates to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and provide reasonable notice. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: